Job Summary: We are seeking a professional to provide efficient patient service, manage appointments, and follow up on healthcare-related tasks. Key Highlights: 1. Answer patient calls and messages, clarifying doubts 2. Efficiently schedule, reschedule, and cancel appointments 3. Maintain up-to-date records of patient interactions and appointments If you are driven by purposeful care, meaningful collaboration, and making a difference every day, you will be a key member of our team! ✅ WHAT WE EXPECT FROM YOU? * Completed high school education; * Experience in this role within the healthcare sector. ✍️ SOME OF YOUR DAILY RESPONSIBILITIES: * Answer patient calls and messages, clarifying doubts and providing information about services. * Schedule, reschedule, and cancel appointments efficiently. * Maintain updated records of patient interactions and appointments in the system. * Manage requests for exams and treatments, guiding patients as needed. * Refer specific cases to healthcare professionals when necessary. * Maintain a courteous and professional standard of service. * Record compliments and complaints. * Follow up on pending customer requests and provide timely feedback. * ️ BENEFITS WE OFFER: * Meal allowance; * Medical assistance; * Dental assistance; * Psychological support; * Childcare allowance; * Somos Mais Card: exclusive discounts on services for employees; * Discount club for educational institutions and restaurants; * Life insurance; * Transportation allowance.
João Silva
Indeed · HR
João Silva
Indeed · HR
