Description
Job Summary:
Technical customer service, providing support on graphic product specifications and managing production orders and technical support tickets.
Key Highlights:
1. Specialized technical support for graphic products
2. Production order management and follow-up
3. Interface with creative and production departments
**Position: TECHNICAL RECEPTION – GRAPHIC INDUSTRY**
**Working Hours:**
Monday to Friday – 12:00 PM to 10:00 PM
**Salary:**
R$ 6\.000,00 – PJ
**Main Responsibilities:**
* Technical customer service, providing support on graphic product specifications.
* Opening, verification, and follow-up of production orders.
* Technical review of materials, files, samples, and layouts submitted by customers.
* Direct interface with creative, pre\-press, PCP, and production departments.
* Registration and tracking of technical support tickets, ensuring timely response and resolution.
* Control and updating of information in internal systems.
* Assistance in clarifying questions regarding deadlines, processes, materials, and graphic finishing.
* Department organization and management of requests received in person, via e\-mail, or by phone.
**Benefits That Make a Difference:**
* Transportation Allowance (VT)
* Food Basket or Meal Voucher
* Medical Assistance (50% covered)
* Total Pass