RN - INTERACTION EXPERT - RETENTION

Description

Job Summary: Receptive service for cancellation reversal and customer retention, aiming for personalization, excellence, and customer satisfaction with an engaged attitude. Key Highlights: 1. Customer service focused on personalization and customer satisfaction 2. Customer retention and cancellation reversal 3. Opportunity for professional development and career path **Responsibilities and Duties:** Receptive service for cancellation reversal and customer retention regarding subscription cancellation requests; Engaged, courteous, and respectful service delivery, pursuing personalization, excellence, quality, and customer satisfaction; Maintain a consistent customer-oriented attitude—guiding, supporting, assisting, and resolving customers' issues and/or questions; Achieve business-relevant performance indicators. Convey security and confidence, ensuring a unique experience and positive brand exposure and promotion. **Salary:** R$ 1.518,00 + Variable compensation + Benefits + Career Plan**Work Hours:** Various shift start times**Schedule:** 6 days on / 1 day off (Sundays off)**Work Location:** On-site at the Parnamirim Campus - RN **What We Are Looking For (Requirements):** * Must be of legal age * High school diploma completed * Prior experience in sales and retention is desirable * Availability to work on-site in Parnamirim - RN **At TP, well-cared-for people build extraordinary results!** We are a market reference in benefits—and it’s no coincidence. Here, we value quality of life, development, and the security of our employees. Discover some differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Path Plan: you can take your next step in just 3 months. * Educational Partnership: up to 50% discounts to support your development. **Financial Benefits** * Differentiated PLR – we recognize and reward your performance. * Meal voucher and food voucher. * Fuel voucher (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life insurance and funeral assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health plan including dependents—we care for those you love. * Daycare assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—and best of luck!**