RN - EXPERT IN INTERACTION - RETENTION

Description

Job Summary: Responsive service for cancellation reversal and customer retention, focusing on personalization, excellence, and customer satisfaction with a service-oriented attitude. Key Highlights: 1. Customer-focused responsive service 2. Customer retention and cancellation reversal 3. Promotion of a unique and positive brand experience **Responsibilities and Duties:** Responsive service for cancellation reversal and customer retention regarding subscription cancellation requests; Engage with customers in a courteous, respectful, and proactive manner, aiming for personalization, excellence, quality, and customer satisfaction; Maintain a consistent service-oriented attitude toward customers—guiding, supporting, assisting, and resolving their issues and/or questions; Achieve business-relevant performance indicators. Convey security and confidence, ensuring a unique experience and positive brand exposure and promotion. **Salary:** R$ 1\.518,00 \+ Variable compensation \+ Benefits \+ Career Development Plan**Work Hours:** Various start times**Schedule:** 6 days on, 1 day off (Sundays off)**Work Location:** On-site at the Parnamirim Campus \- RN **What We Are Looking For (Requirements):*** Must be of legal age * High school diploma completed * Prior experience in sales and retention is desirable * Availability to work on-site in Parnamirim \- RN **At TP, well-cared-for people deliver extraordinary results!** We are a market reference in benefits—and it’s no coincidence. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth within the company! * JUMP Career Plan: you can take your next step in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR—recognizing and rewarding your performance. * Meal voucher and food voucher. * Fuel voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—and good luck!**