Description
Job Summary:
Responsible for guest service, reservation management, availability and rate verification, channel updates, and pre-arrival support.
Key Highlights:
1. Multichannel guest service (phone, WhatsApp, email, and OTAs)
2. Reservation management and sales channel updates
3. Pre-arrival and post-booking support for guests
**Responsibilities:**
* Attend to guests via phone, WhatsApp, email, and OTAs.
* Create and record reservations in the hotel's system.
* Verify room availability, rates, and accommodation conditions.
* Update prices and inventory across channels (Booking, Airbnb, Expedia, etc.).
* Send confirmations and provide pre-arrival support to guests.
* Process modifications, cancellations, and charges according to policies.
* Generate occupancy reports and support front desk and housekeeping operations.
Employment Type: Full-time CLT
Compensation: R$2.000,00 - R$2.500,00 per month
Benefits:
* Meal allowance
* Transportation allowance