Repair Receptionist

Description

Job Summary: A professional responsible for customer service, creating service orders, scheduling appointments, managing deadlines, document control, and organizing the technical workflow. Key Highlights: 1. Customer service and guidance 2. Service order and deadline management 3. Technical workflow coordination Work Location: To be determined. Additional details will be provided during the interview. * **Customer Service**: Greet customers, listen to their requests, and understand the type of repair or maintenance required. * **Service Order Creation**: Record customer and equipment/product information requiring repair, generating a detailed service order. * **Guidance and Scheduling**: Explain the repair process, provide timelines, costs, and instructions for shipping or delivering products for repair. * **Deadline and Status Management**: Monitor repair progress and keep customers informed about the status of their products. * **Document and Payment Control**: Organize and archive documents such as service orders and invoices, ensuring payments are processed correctly. * **Workflow Organization**: Coordinate the flow of products or equipment requiring repair with the technical team, ensuring services are performed according to schedule. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Salary: R$1.621,00 - R$1.670,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Experience: * Customer service (preferred) Work Location: On-site