Job Summary: Responsible for welcoming patients, scheduling appointments, converting leads into customers, and ensuring satisfaction, thereby contributing to the clinic's growth. Key Highlights: 1. Professional and courteous in-person and telephone patient service 2. Strategic lead management to convert leads into customers and foster loyalty 3. Optimization of the appointment schedule and follow-up to prevent cancellations Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and execute strategic actions to convert leads into customers, contributing to the clinic's growth and patient satisfaction. Ensure execution in accordance with company-established standards. * Greet patients at the clinic in person and by telephone, providing prompt and efficient service; * Clarify questions regarding services, pricing, and hours, ensuring a positive experience; * Proactively and responsively contact leads generated through marketing campaigns or referrals; * Maintain updated records and track the lead conversion funnel—from initial contact through appointment scheduling—to ensure patient retention; * Ensure achievement of established targets; * Monitor and record reasons for non-conversion, where applicable, to inform strategic adjustments; * Manage appointment and follow-up schedules, optimizing time slots to avoid conflicts and reduce cancellations; * Confirm appointments in advance and monitor no-shows, rescheduling as necessary; * Record and update patient data in the clinic's system; * Generate reports related to patient service, lead conversion, and patient satisfaction; * Assist in organizing documents and files related to patient service; * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; * Reinforce the clinic's service differentiators during all interactions.
João Silva
Indeed · HR
João Silva
Indeed · HR
