RECEPTIONIST CLINIC - PANAMBI

Description

Job Summary: Responsible for welcoming patients, scheduling and tracking appointments, and converting leads into clients to drive clinic growth and patient satisfaction. Key Highlights: 1. Professional and courteous patient service 2. Strategic lead management for conversion 3. Appointment scheduling optimization and patient retention Welcome patients professionally and courteously, schedule and track appointments, and execute strategic actions to convert leads into clients, contributing to clinic growth and patient satisfaction. Ensure execution in accordance with company-established standards. * Receive patients at the clinic in person and by phone, providing prompt and efficient service; * Clarify questions regarding services, pricing, and appointment hours, ensuring a positive experience; * Proactively and responsively contact leads generated through marketing campaigns or referrals; * Maintain up-to-date patient records and monitor the lead conversion funnel—from initial contact through appointment scheduling—to ensure patient retention; * Ensure achievement of established targets; * Monitor and record reasons for non-conversion, where applicable, to inform strategic adjustments; * Manage consultation and follow-up appointment schedules, optimizing time slots to avoid conflicts and reduce cancellations; * Confirm appointments in advance and track no-shows, rescheduling as necessary; * Record and update patient data in the clinic's system; * Generate reports related to patient service, lead conversion, and patient satisfaction; * Assist in organizing documents and files related to patient service; * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; * Reinforce the clinic's service differentiators during all interactions. Employment Type: Full-time CLT Compensation: Starting from R$2.013,00 per month Benefits: * Meal allowance * Transportation allowance Experience: * Customer service (Preferred) Work Location: On-site