RECEPTIONIST

Description

Job Summary: A receptionist responsible for managing visitor接待, scheduling appointments and documents, and maintaining the reception area to ensure a positive experience. Key Highlights: 1. Will optimize the customer service flow using management software. 2. Will collaborate with internal teams to improve administrative processes. 3. Will contribute to the institutional image through professional service. **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 AM to 6 PM with 2 hours for lunch; Saturday from 8 AM to 12 PM **Level:** Professional **Employment Type:** Permanent – CLT **?? What You Will Do (Responsibilities)** * Greet visitors and customers applying techniques of **courteous service** to promote a positive experience. * Manage schedules and book appointments using **management software** to optimize the service flow. * Organize and control the flow of internal documents and correspondence using **reception protocols** to ensure proper recordkeeping. * Maintain the reception area organized and stocked with office supplies to ensure a professional environment. **?? How You Will Interact and Impact** * Collaborate with internal teams to facilitate interdepartmental communication and improve administrative processes. * Implement customer service improvements based on feedback to increase overall satisfaction. * Contribute to the company’s institutional image through professional and efficient service. **Requirements:** **?? Essential Requirements** * Completed high school education or equivalent practical experience. * Advanced proficiency in Portuguese, with clear and concise communication. * Basic knowledge of English is a plus. **?? Technical Competencies** * Solid experience using **customer service management software** and **electronic scheduling systems**. * Proficiency in the **Microsoft Office** suite, especially **Word** and **Excel**. * Familiarity with **telephony systems** and **customer service platforms**. **?? Behavioral Competencies** * Interpersonal communication skills and ability to provide courteous service. * Organizational skills and ability to manage multiple tasks simultaneously. * Proactivity and flexibility to handle diverse demands. * Teamwork and ethical conduct. **?? Preferred Qualifications** * Experience with **CRM** and digital customer service tools. * Knowledge of a second language, such as English or Spanish. * Training in customer service techniques and conflict resolution. * Certification in reception or administration courses. **Benefits:** Medical assistance, Dental assistance, Meal allowance, Transportation allowance