Job Summary: A professional responsible for greeting guests, managing check-in/out, resolving conflicts, and operating loyalty programs, ensuring excellence in guest service. Key Highlights: 1. Greeting guests and providing various information 2. Performing check-in and check-out, managing invoices 3. Mediating conflicts and operating the loyalty program Company Description We are Accor. We are global leaders in Enhanced Hospitality. We are over 230\.000 hospitality specialists placing people at the heart of what we do, creating new connections and emotions for our guests, nurturing a true passion for service and achievements beyond limits. Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS. Job Description Greet guests/customers at the front desk or by phone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of locations, complaints, etc.). * Perform guest check-in, arranging for completion of registration forms, issuing room keys, and escorting guests to their respective rooms. * Perform guest check-out, closing invoices, receiving payments, and assembling/organizing related documentation. * Ensure compliance with front desk procedures, as well as preparing “Self-Control” processes and procedures. * Mediate conflicts and intervene in critical/atypical situations involving guests/customers. * Enter customer reservation information into the system. * Offer, award points, and operate the loyalty program according to brand standards. * Conduct shift handover strictly following pre-established procedures. * Handle telephone inquiries, adhering to both corporate and property standards. * Carry out other related duties as required by the department. Qualifications* Creativity Problem Solving * Contribution to Results Passion for Service * Flexibility * Commitment * Dynamism * Teamwork * Organization * Communication Additional Information Accor
João Silva
Indeed · HR
João Silva
Indeed · HR
