Job Summary: A professional responsible for delivering personalized, empathetic, and excellent service to clients of diagnostic medicine, welcoming and understanding their needs. Key Highlights: 1. Personalized and empathetic customer service 2. Focus on quality and excellence 3. Welcoming and understanding customer needs Job Details **What are the challenges of this area and role:** This person will be responsible for serving clients of Confiance Diagnostic Medicine. We seek someone who welcomes, listens to, and understands client needs—prioritizing empathetic service while maintaining the quality and excellence we highly value. **Main Responsibilities:** * Greet clients politely and courteously; * Interpret examination requests before entering them into the system; * Verify eligibility requirements for each examination prior to system registration; * Provide verbal and written instructions for procedures; * Be knowledgeable about available examinations and corresponding health insurance plans; * Enter data into the information system following POP (Standard Operating Procedure) guidelines; * Schedule home sample collection according to POP instructions; * Deliver test results; * Restock materials at the workplace; * Perform daily reconciliation and submission of health insurance documentation to billing; * Organize and close monthly files; * Close individual cash registers and the main cash register daily. **We are looking for someone who has:** * Completed high school education. * Ability to convey knowledge through objective and clear information; * Capacity to anticipate client needs; * Basic computer literacy. Before applying, please ensure you meet the requirements and align with our purpose. Our core values inspire our daily work; therefore, we seek passionate individuals who: * Foster a collaborative learning environment by sharing experiences and enabling interdependence among teams; * Are continuously growing—investing in self-development and supporting others’ growth; * Embrace social awareness of diversity and inclusion, contributing to a cooperative and inclusive environment; * Identify and anticipate client needs, acting promptly to deliver appropriate, personalized solutions; * Plan and execute work with excellence to achieve expected outcomes—applying innovation and agility; * Generate and implement new ideas, constantly seeking improvements, experimenting with novel approaches, and adapting to market changes. **Job Information:** **Work Model:** On-site **Work Location:** Indaiatuba **Working Hours:** 6 hours per day, 180 hours per month **Shift Schedule:** 6 days on / 1 day off We promote an inclusive culture focused on equity and appreciation of differences. Our positions are open to all individuals, and—symbolizing our intention—we offer affirmative opportunities. Our commitment goes beyond compliance with legislation promoting diversity and inclusion. We actively work to broaden representation across race, ethnicity, gender, generations, people with disabilities, and LGBTQIAPN\+, as well as strengthen representation of Black women, Indigenous people, and family heads. **To learn more about Grupo Fleury, visit:** https://carreiras.grupofleury.com.br/ Grupo Fleury states that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for job applications, training, educational materials, or any other related expenses. Requirements Minimum Education Completed High School (Secondary Education) Other Requirements Benefits Medical assistance Dental assistance Transportation allowance Food basket
João Silva
Indeed · HR
João Silva
Indeed · HR
