Receptionist/Secretary

Description

Job Summary: The professional will be responsible for customer service, completing requests, issuing invoices, and scheduling appointments, pursuing continuous improvements. Key Highlights: 1. Customer service across multiple channels 2. Customer focus and problem-solving ability 3. Work environment that values assertive communication and empathy **1 \- Job Responsibilities** * Customer service (WhatsApp, phone calls, in-person); * Entering requests into the system (Card); * Updating the system; * Preliminary handling of requests; * Issuing invoices (rent, fees, and condominium charges); * Delivering checks and receipts; * Calculating pro-rata amounts; * Scheduling appointments for property owners and tenants; * Vacancy preparation kit; * Proposing constant improvements. **2 \- Skills** * Computer literacy (internal system training) * Conflict de-escalation (videos and lectures) * Communication (Assertive Communication) * Problem resolution (problem database, 5W2H tool training) **3\- Professional Profile** * Interpersonal (Organization; Empathy; Resilience); * Behavioral: Relationship-building ability; Agility; Customer focus; Assertive communication; Flexibility; Active listening; Results orientation; Problem-solving ability. * Professional experience in public-facing roles * Computer literacy (Office suite) * Education: Completed high school Employment Type: Full-time CLT Compensation: Up to R$2\.100,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site