Reception Team Leader

Description

Lead, plan, organize, and guide the reception team to ensure activities are carried out correctly. **Responsibilities and Duties** * Plan, direct, and control administrative reception services, as well as team performance, by developing customized solutions to improve overall service quality; * Participate in the development and implementation of departmental routines and procedures in accordance with current legislation and organizational guidelines; * Prepare the reception staff schedule, and assess needs for shift swaps and other similar events; * Open and manage calendars; enter data into the MIS (Management Information System); * Complete and monitor area performance indicators; verify monthly reception services provided and parking closure; * Request, control, and distribute SVO (Death Verification Service) forms and Death Certificates; * Monitor internal and external requests via CROSS (Healthcare Services Regulation Center); * Report any internal or external incidents occurring during team activities to the departmental supervision; * Identify needs for guidance and appropriate disciplinary actions, reporting them to supervision; * Control documents, files, and statistical data; * Request supplies from the warehouse, CAF, and track delivery and cost control; * Issue service orders to Maintenance when repairs are required; * Open IT support tickets when necessary; complete staff time-off notices; * Provide general information to all patients, companions, and staff; perform area/department tasks following instructions from the immediate manager and institutional standards. * Comply with all principles and conduct criteria outlined in the Administrative Compliance Manual – SPDM Policies and Integrity Principles; * Carry out responsibilities assigned by the Institution regarding practices related to personal data protection – LGPD; * Perform area/department tasks following instructions from the immediate manager and institutional standards. * Plan, direct, and control administrative reception services, as well as team performance, by developing customized solutions to improve overall service quality; * Participate in the development and implementation of departmental routines and procedures in accordance with current legislation and organizational guidelines; * Prepare the reception staff schedule, and assess needs for shift swaps and other similar events; * Open and manage calendars; enter data into the MIS (Management Information System); * Complete and monitor area performance indicators; verify monthly reception services provided and parking closure; * Request, control, and distribute SVO (Death Verification Service) forms and Death Certificates; * Monitor internal and external requests via CROSS (Healthcare Services Regulation Center); * Report any internal or external incidents occurring during team activities to the departmental supervision; * Identify needs for guidance and appropriate disciplinary actions, reporting them to supervision; * Control documents, files, and statistical data; * Request supplies from the warehouse, CAF, and track delivery and cost control; * Issue service orders to Maintenance when repairs are required; * Open IT support tickets when necessary; complete staff time-off notices; * Provide general information to all patients, companions, and staff; perform area/department tasks following instructions from the immediate manager and institutional standards. * Comply with all principles and conduct criteria outlined in the Administrative Compliance Manual – SPDM Policies and Integrity Principles; * Carry out responsibilities assigned by the Institution regarding practices related to personal data protection – LGPD; * Perform area/department tasks following instructions from the immediate manager and institutional standards. **Requirements and Qualifications** * Completed undergraduate degree in Administration or related fields. * Minimum of six (6) months’ experience in public reception/team management, preferably in hospital or laboratory settings. **Additional Information** * Meal Voucher; * Food Voucher; * Medical Assistance (optional enrollment); * Dental Assistance (optional enrollment); * We offer partnerships with Wellhub (Gympass), SESC, Zenklub, universities, colleges, and pharmacies. * **Unit: Hospital Amparo Maternal:** Rua Loefgren, 1901\. Professionals employed by partner companies, suppliers, and/or service providers — including those with familial or affinity ties within the same service or operating under alternative contractual arrangements (e.g., contracts with service providers) — must comply with current HR regulations, verified through consultation with the Recruitment and Selection Department. The **SPDM – Paulista Association for the Development of Medicine** is a non-profit civil association of philanthropic nature, recognized as being of federal, state, and municipal public utility, respectively by Decrees No. 57\.925, dated 03/04/1966; No. 40\.103, dated 05/17/1962; and No. 8\.911, dated 07/30/1970\. The Institution operates at federal, state, and municipal levels, in alignment with national health and education policies, and also functions as a qualified social organization across several states, managing healthcare services and institutions through agreements and management contracts. The Association’s primary directive is its integration into the health system focused on disease treatment, prevention, and promotion of primary, secondary, and tertiary health care — strengthening ties with local communities and reaffirming its social commitment to serve all individuals without discrimination. With institutional growth, SPDM continues expanding its scope of action through ongoing projects in Social Assistance and Education. This broad range of activities increasingly consolidates SPDM as a large-scale philanthropic institution committed to economic, social, and environmental sustainability. Its four superintendencies — Hospital São Paulo, Affiliated Institutions, **Integrated Health Care Program (PAIS)**, and Education — are managed by highly skilled professionals with exceptional technical expertise. Thus, SPDM contributes effectively to continuous improvement of services delivered by Brazil’s Unified Health System (SUS), primarily aiming to guarantee universality and equitable access to health services — essential for human and social development. To this end, it combines cutting-edge technology with high-quality medical care delivered by multidisciplinary teams comprising nurses, physical therapists, pharmacists, nutritionists, speech-language pathologists, biochemists, psychologists, technologists, social workers, dentists, and others. **The Integrated Health Care Program** began operations in 2001 in the municipality of São Paulo and has since expanded to other municipalities and states. Since its inception, **PAIS** has partnered with public authorities to strengthen and consolidate health services offered to SUS users. The Program aims to improve population health indicators and quality of life, guided — among other principles — by comprehensiveness and equity, with a strategic vision of health service management defined through a process of continuous improvement. ### **Inclusion** SPDM offers employment opportunities at its hospital units, including career development plans, for people with disabilities. Accordingly, it periodically publishes recruitment announcements targeting these professionals in major São Paulo newspapers and in newspapers of municipalities where its units are located. **Mission** To promote integrated health actions in partnership with public management, ethically and humanely benefiting the population, with technical excellence, social and environmental responsibility. **Vision** To be a reference in health service management across all levels of care, ensuring high-quality service delivery to populations in partner municipalities and states. **Values** * Professionalism * Quality * Social Responsibility * Teamwork * Ethics