Reception Team Leader

Description

Job Summary: Professional responsible for standardizing customer service, mediating conflicts, and performing administrative control, ensuring etiquette, efficiency, and problem resolution. Key Highlights: 1. Standardization and monitoring of customer service procedures 2. Mediation of conflicts and customer complaints 3. Administrative workflow and supply management Responsibilities and Duties * **Customer Service Standardization:** Develop and monitor telephone and in-person service scripts (procedures), ensuring professionalism and efficiency. * **Conflict Mediation:** Address critical issues or customer complaints requiring higher authority or diplomatic skills. * **Administrative Control:** Manage incoming/outgoing correspondence, document registration, meeting room scheduling, and reception supply requests. Employment Type: Permanent CLT Contract Salary: R$2\.500,00 per month Benefits: * Food basket * Free parking * Meal allowance * Food voucher * Transportation voucher Work Location: On-site