RECEPTION AGENT - CAXIAS

Description

Job Summary: The professional will provide empathetic customer service, register customer information, request authorizations, negotiate payments, and safeguard information confidentiality. Key Highlights: 1. Customer service delivered with empathy and quality 2. Focus on negotiation and persuasion with customers 3. Safeguarding the confidentiality and security of information If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services — including clinical analyses, diagnostic imaging, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture fosters an environment of respect, development, diversity, and inclusion. We have over 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide empathetic and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service management system; * Request authorizations from health insurance providers, according to each provider’s established policy; * Deliver customer service ensuring all necessary information for test execution is collected, following company-defined processes; * Negotiate payment amounts and methods with customers (in accordance with company-aligned procedures); * Perform other duties pertinent to the role; * Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. **Additional Information** Work schedule: 44 hours per week. Benefits: * **Daily-life benefits:** Transportation Allowance and Meal Voucher; * **Health and Well-being benefits:** Health and Dental Plans, and Life Insurance; * **Celebrations:** Half-day off on your birthday; * And other benefits. * *Benefits are subject to change.* A healthcare reference, recognized for people management excellence and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital in 1984, driven by the courage and determination of two entrepreneurs: Janete Vaz and Sandra Soares Costa. Today, it unites approximately 7000 employees around its purpose: inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem integrates a portfolio of businesses covering clinical analyses, diagnostic imaging, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, supporting population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other health professionals to deliver high-quality, efficient healthcare access. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models grounded in science, efficiency, and customer experience — all contributing to the healthcare sector. As a solid national company with a visionary outlook, well-established values, a genuine commitment to ESG principles, and health and wellness services supporting customers’ health journeys across Brazil, Grupo Sabin maintains the Instituto Sabin. Since 2005, the Institute has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity — while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals aligned with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*