Commercial Receptionist

Description

Job Summary: The Commercial Receptionist will be responsible for delighting patients, clarifying doubts, and supporting appointment scheduling and evaluation conversions, with a focus on sales and excellence in customer service. Key Highlights: 1. In-person, telephone, and WhatsApp customer service with courtesy and efficiency 2. Commercial support and presentation of procedures focused on conversion 3. Reception organization and a pleasant environment We are seeking a Commercial Receptionist for an aesthetic clinic, with a communicative profile, sales orientation, and commitment to outstanding service—responsible for delighting patients, clarifying doubts, and supporting appointment scheduling and evaluation conversions. **Main Responsibilities:** * Provide in-person, telephone, and WhatsApp customer service with courtesy and efficiency; * Greet patients and manage patient flow at the clinic; * Schedule, confirm, and reschedule consultations and procedures; * Support commercial service by presenting clinic procedures (e.g., non-surgical rhinomodeling and facial harmonization), clarifying doubts, and encouraging appointments; * Contact interested patients, conducting service with a conversion focus and assisting in closing procedures; * Conduct appointment confirmation and reminder calls; * Maintain up-to-date patient records in the system; * Organize the reception area and ensure a pleasant environment; * Assist in patient relationship activities (post-treatment follow-up and return visits). **Requirements:** * Experience in public-facing roles (reception and sales) * Proficiency in Microsoft Office suite; * Strong organizational and multitasking abilities; * Proactive and communicative attitude. **The clinic offers:** * Commission + performance bonuses; * Transportation allowance; * Meal voucher. Minimum Education: High School Diploma