Front Desk Agent

Description

Job Summary: We are seeking a Hotel Front Desk Agent to serve as the first point of contact and manage guest accommodations, creating a pleasant and memorable stay for our guests. Key Highlights: 1. Serve as the first point of contact for guests 2. Manage all aspects of guest accommodations 3. Foster teamwork and handle daily situations We are looking for a Hotel Front Desk Agent to serve as the first point of contact with our guests and manage all aspects of their accommodations. Specifically, you will help create a pleasant and memorable stay for our guests. In addition, you will collaborate effectively as part of a team and handle all daily situations in a friendly manner. Responsibilities and Duties: * Open service orders (SO) in the SIM platform for maintenance requests. * Answer internal and external phone calls, record requests in the logbook, route them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and client satisfaction. * Review daily event service orders (SO) to guide guests/residents/clients. * Verify each observation in the day’s reservations to identify special requests, such as extra beds, cribs, floor preferences, and pre-assign apartments. * Deliver RPP (NFC-e's) / RPS to guests. * Clarify or direct general guest inquiries. * Identify all pending items and/or requests for the shift via the logbook for follow-up and execution. * Print statements for verification. * Read and update the logbook. * Inform guests, residents, and clients about the property’s amenities. * Arrange and deliver apartment keys to guests/residents. * Perform guest check-in and check-out in the system. * Close the cash register for your shift. * Conduct welcome calls / courtesy calls. * Greet guests, residents, and clients courteously. * Save or print contingency / security reports. * Request guests, residents, and clients to complete the FNRH form with all mandatory fields. * Collect guest documentation during check-in, adhering to internal standards and legal requirements. **Secondary Responsibility:** * Support other departments as needed. * Assist guests/residents/clients with luggage. * Monitor sales channels. * Make reservations in the system. Requirements and Qualifications: **Intermediate English** * Relevant work experience. Employment Type: Full-time CLT Compensation: R$2.627,00 – R$2.989,40 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Food allowance * Transportation allowance Work Location: On-site