Job Summary: A professional responsible for serving internal and external customers, receiving visitors, directing calls, and managing information and messages, ensuring efficient service. Key Highlights: 1. Courteous and efficient service to internal and external customers 2. Reception management, telephone call handling, and visitor direction 3. Collection of customer information, complaints, and compliments Serve internal and external customers in person or by phone courteously, proactively, and efficiently, meeting their needs; Receive customers, visitors, and suppliers arriving at the company or calling the reception desk, and direct them to their requested destination; Announce all individuals and calls, stating the name and purpose before transferring to the desired extension or department; Collect information, complaints, and compliments conveyed by customers; Relay requested information to customers, employees, and other callers or visitors; Transfer all customer calls received to the telesales department; Record customer messages (name, phone number, company, etc.) requesting to speak with sales counter representatives and transmit the collected data to the respective sales representative via Spark; Make calls upon request from managers and the HR department; Assist with sales ledger updates; Employment Type: Permanent CLT Compensation: R$2\.150,31 per month Benefits: * Transportation allowance Experience: * Customer service (Mandatory)
João Silva
Indeed · HR
João Silva
Indeed · HR
