Junior Front Desk Agent

Description

Job Summary: Hotel front desk professional responsible for handling check-in/check-out procedures, attending to guests in person and by phone, and coordinating guest requests with other departments. Key Highlights: 1. Experience in hotel front desk operations 2. Fluency in English and Spanish desirable 3. Knowledge of the OPERA system Description: * Completed or currently pursuing a bachelor's degree. * Experience in a hotel front desk position. * Fluency in English; Spanish is desirable. * Proficiency in Microsoft Office suite. * Familiarity with the OPERA property management system. * Greet and accommodate guests, presenting negotiated contractual terms—including payment methods and booked services—collecting identification and service agreement documents, and escorting guests to their reserved rooms. * Perform check\-in and check\-out procedures. * Introduce hotel facilities and services, tailoring the presentation to each guest's individual needs. * Answer incoming telephone calls clearly and address guest inquiries. * Receive guest requests—either in person or by phone—and promptly contact the appropriate department or staff member to fulfill those requests. 2512180202551353862