Hotel Receptionist

Description

Job Summary: A reception professional responsible for guest service, check-in/out, reservation management, information recording, and communication with guests, collaborating with teams to enhance the hotel’s guest experience and reputation. Key Highlights: 1. Agile and efficient guest service 2. Reservation management and hotel occupancy optimization 3. Collaboration for continuous service improvement **Description and Responsibilities:** **Schedule:** 12x36, from 9 a.m. to 9 p.m. **Level:** Professional **Employment Type:** Permanent – CLT **?? What You Will Do (Responsibilities)** * Welcome and assist guests using **check\-in** and **check\-out** systems to ensure an agile and efficient experience. * Manage reservations and room availability via **hotel management software** to optimize hotel occupancy. * Record guest information and requests in the **guest service system** to ensure proper follow-up. * Organize and update daily reception-related documents and reports to maintain operational alignment. * Answer phone calls and respond to e\-mails professionally to resolve inquiries and provide accurate information. **?? How You Will Interact and Impact** * Collaborate with housekeeping and maintenance teams to ensure prompt room readiness and guest satisfaction. * Relay guest feedback and needs to management to support continuous service improvement. * Participate in implementing service processes using **digital tools** to enhance operational efficiency. * Contribute to creating a welcoming and professional environment that strengthens the hotel’s market reputation. **Requirements:** **?? Essential Requirements** * Completed high school education or equivalent practical experience. * Advanced proficiency in Portuguese, with strong verbal and written communication skills. * Basic or intermediate English knowledge for serving international guests. **?? Technical Competencies** * Solid experience with hotel management systems such as **Opera** or **Protel**. * Proficiency in the **Microsoft Office** suite (Word, Excel, Outlook). * Ability to operate telephony equipment and reservation centers. * Knowledge of check\-in and check\-out procedures. **?? Behavioral Competencies** * Excellent customer service and interpersonal communication skills. * Proactivity and ability to solve problems swiftly. * Organizational skills and attention to detail when handling multiple tasks. * Teamwork orientation and ethical conduct aligned with hospitality culture. **?? Preferred Qualifications** * Knowledge of additional languages, such as Spanish or French. * Experience serving VIP guests and special events. * Training in first aid or hotel security. * Familiarity with online review and feedback platforms, such as **TripAdvisor**. **Benefits:** Commissions, Profit Sharing, Transportation