Job Summary: Supervise daily hotel operations, ensuring guest satisfaction, team leadership, and financial and operational management. Key Highlights: 1. Leadership and coordination of a multifunctional team in the hospitality sector 2. Financial management, cost control, and hotel budgeting 3. Focus on guest satisfaction and operational excellence **Requirements:** * Completed high school education; * Hospitality or business administration courses preferred; * People management and team leadership experience. * Financial and operational controls. * Hotel property management systems (PMS). * Languages: Intermediate/advanced English or Spanish preferred. * Customer service experience. * Must reside in Fortaleza or the Metropolitan Region **Responsibilities:** * Supervise daily operational activities of the hotel. * Ensure a high level of guest satisfaction by addressing complaints and suggestions. * Coordinate and lead the team (front desk, housekeeping, maintenance, kitchen, etc.), fostering an efficient and harmonious work environment. * Perform financial control: revenue, costs, budgets, and expense tracking. * Manage reservations, rates, and availability across online platforms and internal systems. * Monitor and maintain hotel facilities and equipment. * Train and evaluate employee performance. * Ensure compliance with health, safety, and applicable legal regulations. * Represent the hotel at local marketing events and initiatives. * Oversee breakfast and food service operations. * Record incoming merchandise invoices. * Process payments when required. **What We Offer:** * Salary; * Meal allowance; * Totalpass; * Birthday basket with products; * Cost-of-living allowance; **Work Schedule:** * On-site work, with availability for weekends and holidays. * Weekly workload: 44 hours (may vary according to demand). Employment Type: Full-time CLT Benefits: * Medical assistance * Fuel allowance * Partnership agreements and commercial discounts * Transportation allowance Selection Question(s): * Please state your salary expectation.
João Silva
Indeed · HR
João Silva
Indeed · HR
