Hostess

Description

Responsible for receiving and welcoming customers with elegance, warmth, and attention to detail, ensuring an extraordinary first experience aligned with Swiss standards of excellence. Acts as the first point of contact, guiding customers in a consultative manner and ensuring a welcoming, organized, and seamless journey. Maintains impeccable posture, clear communication, friendliness, and directly contributes to the perception of sophistication and exclusivity of the brand. * Greet customers warmly, courteously, and with impeccable poise, ensuring a refined initial experience. * Guide customers consultatively, advising them on services, facilities, and essential information. * Manage entry flow, reservations, and queues, ensuring efficiency and excellence in service delivery. * Anticipate needs during the first contact and engage internal teams when necessary. * Maintain the reception area immaculate and aligned with Swiss visual standards. * Provide information clearly, elegantly, and accurately, reinforcing the brand’s premium identity. * Record relevant information in the CRM, where applicable, to support personalization and loyalty initiatives. * Support relationship-building and service initiatives, ensuring each customer is welcomed in a differentiated manner. * Collaborate synergistically with sales, operations, and after-sales to ensure fluidity throughout the customer journey.