Front Desk Supervisor

Description

Job Summary: Hotel Tryp by Wyndham is seeking proactive and organized professionals to supervise the front desk team, ensure service standards, and maintain operational efficiency. Key Highlights: 1. Supervise the front desk team and ensure service standards 2. Support the resolution of guest requests and complaints 3. Ensure compliance with internal regulations and hotel service policies Meal Allowance: BRL 360.00 \+ Health Insurance fully covered by the company (only co-payment borne by the employee) \+ Dental Insurance fully covered by the company Hotel Tryp by Wyndham is a benchmark for quality accommodation and service. We are looking for professionals eager to grow with us and committed to joining a strong, dedicated team. **Prerequisites:** * Interpersonal skills; * Proactivity; * Commitment to quality standards and professional appearance; * Agility; * Organization. * Prior experience in front desk or supervision within the hospitality industry (preferred). **Responsibilities:** * Supervise the front desk team, ensuring service standards and process efficiency. * Monitor check-in, check-out, and reservations, ensuring speed and courtesy. * Support the resolution of guest requests and potential complaints. * Manage staff schedules, training, and performance. * Ensure compliance with internal regulations and hotel service policies. * Collaborate with other departments (housekeeping, maintenance, food and beverage, etc.) to guarantee guest experience quality. * Assist with administrative and operational routines related to accommodation and front office operations. Employment Type: Full-time, Permanent CLT Contract Compensation: Starting from BRL 3\.400.00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance