Front Desk Agent

Description

Job Summary: Professional responsible for guest service and guidance, reservation processing, access control, and administrative support for front desk operations. Key Highlights: 1. In-person and digital channel guest service and guidance 2. Reservation management, modifications, and cancellations 3. Administrative support for front desk operations * Perform guest check-in and check-out * Serve and guide guests in person, by phone, and via WhatsApp * Process reservations, modifications, and cancellations * Provide information about hotel services and tourist attractions * Monitor guest entries and exits, keys, and payments * Handle guest requests, complaints, and feedback * Support front desk administrative tasks **Preferred Qualifications:** * Experience with hotel property management systems (PMS) * Basic knowledge of English or another foreign language Employment Type: Full-time CLT Compensation: R$1\.837,36 per month Benefits: * Medical insurance * Fuel allowance * Food basket * Transportation voucher