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Customer Relationship Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelBachelor's Degree

Description

We are energy, innovation, technology, transparency, trust, opportunity generation, diversity, respect for people and the environment. And always together, every day, we will become much more. **\#IamBecauseWeAre** **Minimum Requirements:** Completed high school education Currently pursuing or completed undergraduate degree in Administration, Management Processes, Marketing, Communications, or related fields. Experience in the field is a plus. **Responsibilities:** * Conduct inbound communication with the customer base as required (by channel, by type, by origin); * Foster empathetic, positive, and solution-oriented relationships with customers; * Identify customer needs to offer feasible and appropriate solutions; * Log requests and complaints in the incident management system; * Follow up with customers to provide updates on their incidents; * Report critical or exceptional situations to leadership for prompt handling and resolution; * Report tool failures to leadership for prompt handling and resolution; * Study the best and most up-to-date customer relationship practices to apply them in daily work.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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