We are energy, innovation, technology, transparency, trust, opportunity generation, diversity, respect for people and the environment. And always together, every day, we will become much more. **\#IamBecauseWeAre** **Minimum Requirements:** Completed high school education Currently pursuing or completed undergraduate degree in Administration, Management Processes, Marketing, Communications, or related fields. Experience in the field is a plus. **Responsibilities:** * Conduct inbound communication with the customer base as required (by channel, by type, by origin); * Foster empathetic, positive, and solution-oriented relationships with customers; * Identify customer needs to offer feasible and appropriate solutions; * Log requests and complaints in the incident management system; * Follow up with customers to provide updates on their incidents; * Report critical or exceptional situations to leadership for prompt handling and resolution; * Report tool failures to leadership for prompt handling and resolution; * Study the best and most up-to-date customer relationship practices to apply them in daily work.
João Silva
Indeed · HR
João Silva
Indeed · HR
