Customer Experience & Commercial Analyst

Description

Job Summary: Professional to handle building sales and provide service to residents and customers, ensuring an excellent experience at every stage of the journey. Key Highlights: 1. Ensure an excellent experience for customers and residents 2. Handle sales, negotiations, and opportunity follow-up 3. Interpersonal relationship skills and a commercial profile **Customer Experience & Commercial Analyst:** We are seeking a professional to handle building sales and provide service to residents and customers, ensuring an excellent experience at every stage of the journey. **Responsibilities:** * Provide service and support to tenants, ensuring a positive and efficient experience; * Register and update resident information in the system; * Manage and disseminate announcements related to common areas and project operations; * Conduct guided tours for potential customers (leads), presenting facilities and project differentiators; * Handle commercial processes, including negotiations, reservation closures, and opportunity follow-up; * Execute check-in procedures, key handover, and orientation for new residents. **Prerequisites:** * Advanced English proficiency for verbal and written communication; * Prior experience in customer service, hospitality, reception, or related fields; * Strong communication skills, a commercial mindset, and interpersonal relationship abilities; * Organization, proactivity, and customer experience focus. Compensation: R$2.500,00 - R$3.500,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site