Collections Agent

Description

Job Summary: The professional will be responsible for providing proactive and responsive service for negotiating overdue contracts and supporting strategy departments. Key Highlights: 1. Experience in debt negotiation with customers 2. Proactive and responsive customer service (Phone, WhatsApp, and Email) 3. Strategic support to departments Pagaleve is a pioneer in *Buy Now Pay Later* in Brazil. We are highly technology-driven and leverage advanced analytics to deliver an innovative and impactful way for consumers to split their purchases without relying on credit cards—and their high interest rates. In addition to being a strong ally for consumers, Pagaleve also supports retailers by introducing a new payment method that significantly boosts sales and reduces transaction costs. Pagaleve was founded in 2021 and has already achieved accelerated growth, backed by prominent investors such as Salesforce Ventures, OIF Ventures, Founder Collective, Entrée Capital, Endeavor ScaleUp, and Janeiro Energy. Pagaleve’s most recent funding round occurred in August 2022, raising BRL 130 million in a "*Series A*" round. **Responsibilities and Duties** * Provide proactive and responsive customer service (Phone, WhatsApp, and E\-mail) for negotiating overdue contracts; * Support strategy departments; * Negotiate overdue debts with customers **Working Hours: Tuesday to Saturday, 11 AM to 8 PM** **Requirements and Qualifications** * Proficiency in Microsoft Office Suite * Experience in collections; experience with banking products is a plus; * Persuasive ability; * Strong communication skills and proactivity. **Additional Information** * Employment type: CLT (Consolidação das Leis do Trabalho); * Competitive compensation; * For your well\-being and that of your family, we offer health insurance covering 100% of the employee and 75% for the first dependent; * Monthly discount voucher for stores accepting Pix Parcelado; * Birthday day off; * Meal/food allowance (Ifood Beneficios card); * Flexible work model—we provide an office space for those who prefer working onsite for some days per week; * Wellhub. Thank you for your interest in joining Pagaleve. Our selection processes are conducted remotely. We hope you are well, healthy, and safe. Pagaleve operates in the “Buy Now Pay Later” sector. We are among the first companies to offer interest\-free installment payments via PIX, without requiring a credit card. Our goal is to provide retailers with a new payment method to increase sales in a simple, straightforward, and agile way—while also empowering consumers to purchase what they want without committing to high credit card interest rates. Purpose To democratize access to installment payments and financial services, freeing consumers and retailers from the traditional financial system through innovative technology and a light, healthy financial relationship. Vision To become the synonym of installment payments for millions of consumers and the preferred retail partner across Latin America.