Bodywork Consultant

Description

**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 6 p.m., with a 2-hour lunch break; Saturdays from 8 a.m. to 12 p.m. **Level:** Operational **Employment Type:** Permanent – CLT * Receive vehicles and customers, identifying the needs and expectations of each. * Conduct preliminary damage assessments on vehicles, providing initial estimates of required services. * Prepare detailed budgets, including parts costs, labor costs, and estimated time for service completion. * Negotiate with customers, clarifying doubts and adjusting budgets as needed. * Coordinate bodywork service execution, ensuring deadlines and quality standards are met. * Keep customers informed about service progress, providing regular updates and resolving any issues that may arise. * Perform final vehicle inspections, ensuring all repairs have been completed as agreed and meet quality standards. * Manage documentation related to services rendered, including service orders, invoices, and customer service reports. * Promote customer loyalty by delivering personalized, high-quality service. * Collaborate with the technical team, providing feedback and suggestions for continuous process and service improvement. **Requirements:** * Driver's license category B; * Completed high school education; * Experience in customer service; * Ability to prepare budgets and knowledge of insurance company processes. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Commissions, Life insurance, Meal voucher, Transportation voucher