BANQI - CHAT

Description

Job Summary: Join a customer service team dedicated to assisting BanQi customers via chat, providing support on various financial matters. Key Highlights: 1. Customer support via chat, focused on excellence 2. Opportunity for constant growth and professional development 3. Focus on resolution, analysis, and resilience in customer service Hey! Have you ever imagined working on customer service for clients from various regions of Brazil and having your service recognized as EXCELLENT? If yes, apply now and join this team! At CSU, your growth is constant! **Responsibilities and Duties** Team responsible for chat interactions, aimed at assisting BanQi (Casas Bahia) customers comprehensively — including questions about billing errors, loan inquiries, and installment advance requests. * **Requirements and Qualifications** * Target audience: Candidates with or without a minimum of 6 months’ experience in chat-based customer service; * Knowledge of microcomputing; * Clear and objective communication skills; * Completed high school education with official graduation certificate; * Currently pursuing higher education is a plus; * Male candidates must possess military service registration (reservist status); * Must be over 18 years of age; * Full availability for work schedule. **Additional Information** **Customer Service Vertical 2.0** **FOCUS ON CUSTOMER (4\)** **RESOLUTIVE (4\)** **ANALYTICAL SKILL (4\)** **RESILIENCE (3\)** **DIGITAL MINDSET (4\)** **EXPLORE OUR OPPORTUNITIES** **What CSU Digital Does** We are a team of over 4,000 people building innovative, technology-driven solutions for payment methods, customer experience, loyalty, and customer incentives. Since 1992, we have integrated and connected financial institutions, retailers, service companies, and consumers across Brazil. Thus, we remain pioneers in launching products and solutions that transform and simplify the daily lives of thousands of people. **Solutions Portfolio** **** **Building a Career Here** Our pioneering spirit and innovation drive us to seek creative and differentiated solutions. We value meritocracy and recognize talent, offering professional development and growth opportunities to our employees. For us, ethics is a fundamental principle, enabling us to build strong, long-lasting relationships with all stakeholders. We believe commitment to sustainable results and satisfaction of both customers and employees is the key to success. **Our Greatest Pride** Witnessing the growth and development of our employees at CSU fills us with pride. Each success story — marked by progress and overcoming challenges — demonstrates how our professionals’ dedication, combined with partnership with the company, can transform lives, businesses, and society.