Job Summary: We are seeking communicative, organized, and results-oriented professionals for customer service roles, with a focus on problem resolution and delivering an excellent customer experience. Key Highlights: 1. Active and responsive customer service, offering products and services 2. Focus on service quality and goal achievement 3. Proactive profile committed to results Work Mode: On-site We are looking for communicative, organized, and results-oriented professionals to join our customer service team. If you enjoy interacting with people, solving problems, and delivering an outstanding customer experience, this opportunity may be right for you. **Responsibilities and Duties** * Provide active and responsive customer service, offering products and services and clarifying inquiries. * Present solutions, conduct persuasive communication and negotiation with customers, adhering to the company's service standards. * Execute technical and operational procedures according to requests received via e\-mail and/or phone. * Record customer interactions and incidents in the system, ensuring accurate classification and tabulation of information. * Track requests and monitor deadlines with internal departments to ensure timely resolution of customer requests. * Comply with administrative norms and operational procedures. * Maintain confidentiality and discretion regarding company information and activities. * Focus on service quality, productivity, and achievement of established goals. **Requirements and Qualifications** **We seek professionals with** Experience or knowledge in customer service and/or the company's products and services Strong organizational and time management skills Clear and concise verbal and written communication Empathy, patience, and customer experience focus Negotiation and problem-solving skills **Preferred Qualifications** A proactive profile, committed to results and professional development. **Additional Information** * **Working Hours** 6-day workweek with 1 day off Shift: Morning or afternoon * **Work Location** César de Souza Unit João XXIII Avenue, 1160, Jd São Pedro, Mogi das Cruzes \- SP Work Mode: On-site **We combine the best of technology with human intelligence.** ========================================================== We specialize in integrating technology with human intelligence, delivering digital solutions that drive transformation and operational efficiency. Our focus is to generate value through tangible results, leveraging digital intelligence to meet each client’s specific needs. We deeply engage with companies seeking innovation, modernization, and scalability, providing secure and customized solutions to accelerate their growth. We adopt a consultative approach throughout the entire journey, identifying strategic opportunities from the first contact and delivering tailored solutions that combine data, automation, and dedicated support. The impact we create extends beyond delivering results. We transform how our clients operate—enhancing their productivity, security, and scalability—ensuring sustainable growth and generating measurable business value.
João Silva
Indeed · HR
João Silva
Indeed · HR
