Job Summary: The professional will provide chat-based customer service, scheduling and confirming imaging exams and medical appointments, guiding patients, and updating information in the system. Key Highlights: 1. Customer service at imaging clinics or hospitals 2. Scheduling of imaging exams and medical appointments 3. Patient guidance on exam preparation and health insurance plans Main Responsibilities: * Provide courteous and efficient chat-based customer service; * Schedule, confirm, and reschedule imaging exams (ultrasound, X-ray, CT scan, MRI, etc.), medical appointments, and cardiology exams. * Guide patients regarding necessary exam preparation; * Clarify questions about health insurance plans, authorizations, and required documentation; * Accurately update and record information in the clinic's system; * Support the front desk with administrative tasks related to customer service. Requirements: * Completed high school education; * **Prior experience in customer service within the healthcare sector, preferably at imaging clinics or hospitals;** * Strong verbal communication and active listening skills; * Basic computer and appointment scheduling system knowledge; * Experience with health insurance plans is desirable. Advantages: * Knowledge of TISS guide authorizations. Compensation: R$1\.621,00 per month Benefits: * Meal allowance * Transportation allowance Selection Question(s): * Do you have experience in the healthcare sector, specifically in clinics or hospitals? * Do you have experience with imaging exams (ultrasound/CT scan/MRI)? Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
