Complaints Assistant

Description

Job Summary: We are seeking a detail-oriented Complaints Assistant to handle and resolve customer complaints, actively contributing to customer satisfaction and loyalty. Key Highlights: 1. Proactively address problems and achieve departmental goals. 2. Embody the organizational identity of the Brisanet Group. 3. An environment that values personal and professional development. We are looking for a **Complaints Assistant** to receive, resolve, and follow up on customer complaints registered through the company’s various channels (both public and internal). This includes identifying relevant internal or external departments that can support complaint resolution. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area-related performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, as needed by the department and leadership direction; * Receive, monitor, and resolve customer complaints registered via the company’s various channels (both public and internal), including inbound and outbound calls, as well as virtual means; * Identify relevant internal or external departments that may contribute to complaint resolution; * Act proactively to solve problems and meet departmental goals; * Respond to complaints originating from public channels, following channel-specific guidelines; * Register complaints, open protocols, and complete entries in systems related to the complaints area; * Stay updated on new company processes; * Be open to attending necessary courses and training to optimize job performance. **Requirements and Qualifications** * Completed High School education; * Minimum 6 months of experience in customer service; * Intermediate typing skills; * Intermediate written and verbal communication skills; * Google tools (Sheets, Docs). **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that values personal and professional development; * A horizontal and vertical work environment — you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity — from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.