Job Summary: Join Grupo Ri Happy, Brazil's largest toy retail chain, and delight customers with exceptional service and passion for the business. Key Highlights: 1. Customer service and delight with excellence and a sales methodology 2. Participation in training programs and operation across omni-channel sales platforms 3. A playful and relaxed environment focused on fun and SUPER values *If your childhood dream was to work in a place where magic happens every day… guess what? It can become a reality NOW!* At **Grupo Ri Happy**, Brazil's largest toy retail chain, we believe that growing can (and should!) be fun. Here, being *SUPER* is more than just a value—it’s our way of delighting, surprising, and transforming the world around us. Come as you are—with your essence, your story, and your unique sparkle. Here’s what we offer: * **S**atisfaction in Serving * **U**nited by Fun * **P**assion for the Business * **E**ssence of Simplicity * **R**espect for Tomorrow **Liked it? Then come on in!** **Responsibilities and Duties** * Deliver customer service by identifying customer needs and providing all necessary product information and guidance on proper usage, applying the sales methodology to ensure excellence and customer delight; * Register customers to expand the company’s database and strengthen relationships with registered users; * Process sales transactions according to available payment methods; * Package and deliver products to customers; * Stay informed about the company’s promotions, events, and cultural contests to relay this information to customers; * Attend all in-person or company-designated platform-based training sessions; * Operate across omni-channel sales platforms using current company tools, applying service scripts through to sale completion; * Monitor sales metrics such as TM, PA, Conversion Rate, NPS, and others; * Actively engage on social media—creating content, monitoring posts, and growing followers; * Maintain store cleanliness, organized and fully stocked sections, and accurate pricing; * Restock products from inventory to sales areas based on restocking reports, ensuring product rotation and driving sales results. **Requirements and Qualifications** * Completed High School education * Availability to work on weekends * Alignment with customer service values * Flexibility to operate across various store departments **Additional Information** **Benefits:** * Medical assistance * Dental assistance * Meal allowance or food allowance * Transportation voucher * Bonus for meeting performance targets * Birthday day off * Product discount **What else will you find here?** * Gympass partnership—gym network access * Playful and relaxed environment **So, are you ready to join us? Come and have fun!** (Our initial communication is via email. Didn’t receive the email? Please check your Spam/Junk folder.) At Grupo Ri Happy, we create magical moments full of fun for thousands of children and adults—and how about making this mission yours too? Our team members are SUPER, and this concept goes far beyond the outstanding contributions each person makes. For us, SUPER is rich in meaning and principle. Here’s what we value here: **SATISFACTION IN SERVING – Feeling gratitude through delighting others and bringing smiles** **UNITED BY FUN – Being a unique, strong team united by our shared purpose** **PASSION FOR THE BUSINESS – Acting intensely and engaged, caring as if it were your own** **ESSENCE OF SIMPLICITY – Acting simply and agilely, always considering the whole and others** **RESPECT FOR TOMORROW – Caring for today to ensure a better tomorrow** So, did you like it? Does it match who you are and our SUPER values? Learn more about our story and apply now to join our Group and **complete our puzzle!** **** To view our temporary positions, click here: https://gruporihappyvagastemporarias.gupy.io/