Job Summary: We are seeking communicative, organized, and results-oriented professionals to join our customer service team, focused on resolving issues and delivering an excellent customer experience. Key Highlights: 1. Active and responsive customer service, offering products and services. 2. Negotiation and problem resolution, following service standards. 3. Focus on quality, productivity, and goal achievement. Work Mode: On-site We are looking for communicative, organized, and results-oriented professionals to join our customer service team. If you enjoy interacting with people, solving problems, and delivering an excellent customer experience, this opportunity may be right for you. **Responsibilities and Duties** * Provide active and responsive customer service, offering products and services and clarifying inquiries. * Present solutions, conduct persuasive communication and negotiation with customers, adhering to the company's service standards. * Execute technical and operational procedures as requested via e\-mail and/or phone. * Record customer interactions and incidents in the system, ensuring correct classification and tabulation of information. * Track requests and monitor deadlines with internal departments to ensure timely resolution of customer requests. * Comply with administrative norms and operational procedures. * Maintain confidentiality and discretion regarding company information and activities. * Focus on service quality, productivity, and achievement of established goals. **Requirements and Qualifications** **We seek professionals with** Experience or knowledge in customer service and/or the company's products and services Strong organizational and time-management skills Clear and concise verbal and written communication Empathy, patience, and customer experience focus Negotiation and problem-solving skills **Preferred Qualifications** Proactive profile, committed to results and professional development. **Additional Information** * **Working Hours** 6-day workweek schedule * 3:00 PM to 9:20 PM (20-minute break) * 2:20 PM to 8:40 PM (20-minute break) * **Work Location** Address: Av. Pref. Carlos Ferreira Lopes, 490 – Vila Mogilar Mogi das Cruzes – SP \| ZIP Code: 08773\-490 \*(Near Estudantes Station)\* **We combine the best of technology with human intelligence.** ========================================================== We specialize in integrating technology with human intelligence, delivering digital solutions that drive transformation and operational efficiency. Our focus is creating value through tangible results, leveraging digital intelligence to meet each client’s specific needs. We immerse ourselves in the challenges faced by companies pursuing innovation, modernization, and scalability—providing secure, customized solutions to accelerate growth. We adopt a consultative approach throughout the entire journey, identifying strategic opportunities from the first contact and delivering tailored solutions that combine data, automation, and dedicated support. The impact we generate goes beyond delivering results. We transform how our clients operate—enhancing their productivity, security, and scalability—ensuring sustainable growth and generating measurable business value.
João Silva
Indeed · HR
João Silva
Indeed · HR
