We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** * Experience with service order and field management systems (e.g., Field Service platforms, CRM, or proprietary systems). * Proficiency in real-time monitoring tools (operational dashboards, TMA KPIs, SLA, productivity). * Intermediate/advanced Excel knowledge (backlog control, efficiency analysis, performance indicators). * Familiarity with routing and logistics systems (route planning and schedule optimization). * Basic understanding of provisioning and technical support in telecom or service operations. * Understanding of operational indicators: * Repair: IFF, IRR, IRT, and turnaround time * Activation: Overall efficiency, schedule adherence, and SLA compliance **Requirements and Qualifications** * Strong analytical ability to identify deviations (e.g., TMA outliers) and propose corrective actions. * Organization and prioritization skills (D0 and D\+1\ planning). * Clear and assertive communication, especially when aligning with field supervisors. * Proactivity in managing backlog and optimizing capacity. * Sense of urgency and focus on operational results. * Teamwork and collaboration with operational and technical departments. * Resilience to work in dynamic, high-demand environments. **Additional Information** * Medical assistance * Dental assistance * Meal voucher * Life insurance * Transportation voucher * Giga Inclusão \- PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * Learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a network exceeding 140,000 kilometers of optical fiber and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, responsible space for people and business sustainability. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
