Description
**About DHL**
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* Monitor daily vehicle scheduling, shipments, customer and carrier communication, reverse logistics, cargo damage claims processes, billing, and claims;
* Prepare performance reports (KPIs) and analyze data derived from these processes; implement corrective and preventive action plans; prepare presentations for client meetings and internal meetings.
**Job Description**
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**Your main responsibilities will include:**
* Tracking all shipments through daily report generation;
* Daily monitoring and analysis of system incidents in coordination with branches and Assistants;
* Analyzing, disseminating, and proposing preventive and corrective action plans for operational data using daily and weekly reports;
* Conducting operational process training for other colleagues (those at lower levels) on collection and Line Haul processes;
* Complying with operational procedures and adhering to DHL Supply Chain policies and standards, including those related to HSE, Quality, and the Code of Conduct.
**What are the requirements?**
* Incomplete undergraduate degree;
* Preferably with experience in collection and delivery operational processes;
* Advanced Excel skills;
* Power BI knowledge is a plus.
**Benefits**
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* Medical and dental assistance
* Life insurance
* Transportation allowance
* Annual PPR (Profit Participation Program)
* Meal allowance
* Discount club
* Gympass
**Responsibilities**
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**Connecting people, improving lives.**
Become a DHL professional and gain essential daily benefits—prioritizing your safety, health, and that of your family.
Build your career with us and seize opportunities to grow through multicultural experiences that challenge you every day.
This will not be just another job—it will be your opportunity to positively impact both the environment and the people inside and outside DHL.
As a global company, we value our employees’ diversity as a true strength—and this strength can only be harnessed if everyone feels they can truly be themselves daily, regardless of ethnicity, religion, sexual orientation, gender, disability, or any other personal characteristic.
That’s what we mean by inclusion.
**Diversity is our strength.**
**Being DHL means maximizing your capabilities.**