Customer Service Supervisor

Description

Job Summary: The Customer Service Supervisor will lead the team, ensuring quality, agility, and excellence in the customer experience, with an emphasis on development and continuous improvement. Key Highlights: 1. Lead and develop the customer service team 2. Focus on quality and excellence in customer experience 3. Propose improvements to processes and customer experience We are seeking a **Customer Service Supervisor** to lead our customer service team, ensuring quality, agility, and excellence in our customers' experience. This position plays a strategic role in monitoring operations, developing the team, and continuously improving processes. **Key Responsibilities** * Supervise, guide, and develop the customer service team * Monitor performance indicators (SLA, quality, customer satisfaction, productivity) * Ensure adherence to service standards and internal processes * Manage requests, complaints, and sensitive cases * Provide feedback, conduct training, and perform individual team member follow-up * Propose improvements to service workflows and customer experience * Interface with other departments to resolve requests and align information **Compensation and Benefits** In addition to market-competitive salary, we offer a comprehensive benefits package: * Meal allowance * Transportation allowance * Life insurance * Pharmacy benefit * TotalPass * Partnership with Anchieta College * Medical and dental plans **after the probationary period**, **with no employee co-payment**, and **100% of the cost covered by the company** Employment Type: Permanent CLT Salary: Starting from R$2\.800,00 per month Benefits: * Medical assistance * Dental assistance * Partnerships and commercial discounts * Life insurance * Meal allowance * Transportation allowance