Description
Job Summary:
Responsible for developing and leading the Customer Service team, ensuring excellence in quality, customer satisfaction, and adherence to business metrics through monitoring and coaching.
Key Highlights:
1. Leadership and development of the Customer Service team.
2. Focus on quality and customer satisfaction.
3. Creation of action plans for excellence.
Directly responsible for developing the Customer Service Experts team, effectively contributing—through monitoring, guidance, support, and coaching—to help them achieve and exceed quality standards, customer satisfaction, compliance, and any other key business metrics. Continuously monitor performance and metrics, and develop individual and collective action plans to ensure excellence