Description
Job Summary:
Responsible for developing the Customer Service team, ensuring excellence through monitoring, guidance, and action plans for customer satisfaction.
Key Highlights:
1. Lead the development of a customer service expert team.
2. Contribute to service quality and customer satisfaction.
3. Monitor metrics and create action plans for excellence.
Directly responsible for developing the customer service expert team, effectively contributing—through monitoring, guidance, support, and coaching—to achieving and exceeding quality standards, customer satisfaction, compliance, and any other key business metrics. Continuously monitor performance and metrics, and generate individual and collective action plans to ensure excellence