**Quality Coordinator** We are seeking an experienced professional to coordinate the quality team for the Claro telesales segment. *Key responsibilities:* * Coordinate the quality team; * Monitor KPIs and targets; * Develop continuous improvement strategies; * Monitor processes and ensure quality standards; * Deliver feedback and training to the team; * Prepare reports and track operational results. *Requirements:* * Experience in team management; * Strong communication skills and analytical mindset; * Knowledge of quality processes; * Intermediate Microsoft Office proficiency; * Organizational skills, proactivity, and leadership. *Preferred qualifications:* * Experience in call centers/telemarketing; * Familiarity with KPIs and operational performance metrics. Employment type: Full-time / CLT Compensation: Starting from R$3\.400,00 per month Benefits: * Health insurance * Meal allowance * Transportation allowance Selection question(s): * Do you have experience in team management? Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
