Commercial Supervisor - Inbound

Description

### **ABOUT THE OPPORTUNITY** Auvo was founded with the purpose of simplifying the daily routines of small and medium-sized entrepreneurs across Latin America. Our platform offers a range of solutions to optimize the management of external teams and help these businesses become more productive and agile. And we’re growing constantly! Beyond Brazil, our solution is present in over 16 countries across Latin America, including Argentina, Chile, Colombia, Mexico, and others. The mission of the **Commercial Supervisor \- Inbound** is to ensure the team delivers an exceptional experience in lead qualification and conversion, while organizing, monitoring, and developing the team. This role also analyzes handoff metrics, response speed (SLA), and funnel efficiency—identifying improvement opportunities and ensuring conversion goals, revenue targets, and new logo acquisition are achieved at scale. ### **RESPONSIBILITIES AND ATTRIBUTES** * **Lead the commercial team**, focusing on B2B inbound lead conversion—ensuring rapid outreach, accurate lead qualification, and high performance in closing new accounts. * **Analyze marketing and sales funnel metrics** for low-average-ticket operations (e.g., SLA compliance, stage-by-stage conversion rates, CAC, and goal attainment). * **Develop and refine agile outreach strategies**, lead qualification approaches, and sales pitches tailored to the sense of urgency experienced by small and medium-sized enterprises. * **Lead, guide, and develop** the Inbound team through management rituals such as 1:1 meetings, Performance Development Plans (PDPs), *roleplays*, and call/engagement audits. * **Ensure all team interactions** deliver immediate value based on the lead’s expressed interest—focusing on rapid diagnosis and assertive objection handling. * **Collaborate closely with the Marketing team**, acting as a key partner to calibrate lead quality and optimize the handoff process to Sales. * **Ensure the Inbound team’s culture and vision** align with the company’s accelerated growth mindset and customer-centric focus. * **Manage multiple day-to-day demands**, effectively prioritizing tasks for the commercial team. * **Remain calm and resilient**, maintaining consistent service quality and conversion rates—even during high-volume lead periods or process changes. ### **REQUIREMENTS AND QUALIFICATIONS** **What you need:** * **Prior leadership experience** managing inside sales or lead qualification teams (e.g., Inside Sales, SDRs, LDRs), preferably with an inbound focus within B2B SaaS companies. * **Analytical capability** to interpret CRM data, identify bottlenecks in the sales funnel, and translate insights into strategic conversion actions. * **Knowledge of short-cycle consultative sales methodologies** and high-volume/scalable sales processes (suited for low-average-ticket models). * **Resilience and emotional control**, especially when navigating dynamic sales environments, high workloads, and aggressive targets. * **Adaptability** to frequent changes in processes, tools, and market conditions. * **Excellent verbal and written communication skills**, with the ability to convey information clearly, concisely, empathetically, and highly persuasively. * **Inspiring leadership**, focused on people development, execution-oriented culture, and results delivery. * **Proactivity** and the ability to make quick decisions in dynamic and challenging environments. * **Empathy and customer focus**, understanding the pain points identified in leads and quickly connecting them to our solution. **Nice-to-have differentiators:** * Specific certifications in Customer Acquisition, Inbound Sales, or Inside Sales methodologies (e.g., *HubSpot*, *Reev*, *Resultados Digitais*). * Extensive hands-on experience with automation tools, lead routing systems, and CRMs (e.g., HubSpot, RD Station, Pipedrive, or similar). ### **BENEFITS** **️ Meal Allowance** R$32.67 per day, averaging R$718.00 per month. **Education Assistance** R$212.00 per month via our **flexible benefits program**, to invest in your personal and professional growth. **Health & Well-being** * Subsidized health insurance * Comprehensive dental plan * Life insurance * Wellhub (formerly Gympass) – take care of your body and mind with access to gyms, apps, and much more! **Transportation Allowance** – guaranteed mobility. **Fluency Academy** Access to **8 languages**, with exclusive discounts, to accelerate your career! **IPOG** Discounts on undergraduate, graduate, and short-term course tuition fees! ️ **National SESC Agreement** – leisure and culture for your entire family. **Birthday Day Off** – enjoy your special day however you like! **No dress code** – here, you’re free to be yourself! ### **DIFFERENTIATORS** **Career Development Plan** – real opportunities for growth and advancement to build a successful career path. **Stock Options** – after two years with the company, you may apply to join our Stock Options program—a genuine opportunity, if approved, to become an Auvo shareholder. **Extended Parental Leave** – more time to cherish and care for this special moment with your family: 6 months of maternity leave and 20 days of paternity leave. **Referral Program** – refer new talent and earn R$300.00 for each referred candidate who successfully completes their probationary period. ### **ADDITIONAL INFORMATION** * **Working hours:** Monday to Friday, from 8:00 AM to 6:00 PM.