Digital Transformation Consultant

Description

Come closer! We are a team passionate about technology that is transforming the way people interact, providing a perfect combination between humans and robots. We do not limit ourselves by gender, ethnicity, socioeconomic status, religion, or sexual orientation: none of that matters for any challenge you may embrace with us here. For us, your talent is what matters! **\#vemserSNX** **Responsibilities and attributes** * Lead end-to-end digital transformation projects, including diagnosis, planning, execution, and monitoring; * Conduct organizational diagnostics and identify opportunities for improvement and innovation; * Work directly with clients, understanding pain points, needs, and strategic objectives; * Map and redesign processes with a focus on efficiency, digitalization, and value generation; * Structure roadmaps and action plans for digital transformation initiatives; * Ensure project delivery within the established deadline, scope, and quality standards; * Identify business opportunities (upsell and cross\-sell) throughout project execution; * Support the sales team with technical and consulting inputs for proposal development; * Act as a link between technical areas, business areas, and client stakeholders; * Support change management initiatives and the adoption of implemented solutions. **Requirements and qualifications** **Hard Skills** * Completed higher education in Engineering (Production, Computing, Software, or related fields), Business Administration, Information Systems, Computer Science, or related areas; * Experience in consulting or digital transformation, innovation, or process improvement projects; * Participation in the implementation of technological solutions and/or organizational changes; * Experience in project management, using traditional and agile approaches; * Experience with process mapping and redesign; * Constant interface with business and technology areas; * Practice in agile methodologies (Scrum, Kanban, SAFe) and knowledge in project and portfolio management; * Knowledge of data analytics and performance indicators; * Involvement in defining and monitoring transformation KPIs. *Bonus points:* * Postgraduate degree/MBA in Digital Transformation, Innovation, or Project Management; * Certifications such as Agile (Scrum, SAFe), PMP, ITIL, Lean, Design Thinking; * Experience in large-scale projects or with multiple clients. **Soft Skills** * Ability to translate business needs into technological solutions; * Analytical thinking and problem-solving; * Strategic and systemic vision; * Clear communication and influence with stakeholders; * Change management capability; * Proactivity and ownership mindset; * Adaptability and continuous learning; * Collaborative work and leadership of multidisciplinary teams. **Additional information** In addition to an excellent work environment, you can also grow and prosper here! Our benefits for you: Health plan, because your health is a priority; Dental plan, so you can smile beautifully; Life insurance, because security is important! Birthday Day off! A full day off in the month of your birthday; Pratas da Casa! We value your tenure with time off and dim dim; QI Program \[referrals converted into hires are rewarded]; SNX Beach \[voucher to complement your beach stay ]; Partnership with Udemy \[Continuous professional development, so you never stop growing]; Wellhub \[to exercise as much as you want]; Leegal by Conexa Saúde platform: \[Nutrition and Psychology] A healthy body, a healthy mind, and... benefits up to date!; Innovation culture, so you can unleash all your creativity! Your next step could be our greatest discovery! At Smart NX, you have the opportunity to be part of a technology company working to achieve exponential growth in the national and Latin American market. To do this, we developed the Suite to bring true omnichannel! Voice, messaging, automations, and integrations in one place, producing agile, integrated, and facilitating experiences. We are \+ of 100 people passionate about what they do in the offices of Juiz de Fora, São Paulo, and Porto Alegre. We operate in the national market in segments such as Retail, Contact Center, Services, Health, Education, Cooperatives, Fintechs, Banks, and Government Entities.