Transport Assistant

Description

**About DHL** --------------- The logistics company for the world! Deutsche Post and DHL form the world's largest mail and logistics group. Together, we offer an unparalleled portfolio of standardized products and innovative customized solutions. The DHL family consists of independent divisions connected by shared values and principles, as well as a common management approach. Thus, we can offer a broad range of products, solutions, and services tailored to our customers' logistics needs. With 360,000 employees across more than 220 countries and territories worldwide, we are reaching more people than ever before. As one of the world's largest and most innovative employers, we take special pride in our employees. We are a global company that values diversity, ambition, and a collaborative, empowering attitude, providing our employees with all necessary support to make their careers as rewarding as possible.**Job Description** --------------------- Responsible for end-to-end tracking of all orders dispatched and transported by DHL, keeping customers informed and updating information; Handling and managing incidents occurring during cargo transit; Maintaining and ensuring effective and clear communication with branches and customers; Managing complaints and claims; Monitoring return processes arising from loss/damage or customer rejections; Managing POD (Proof of Delivery) return; Preparing, formatting, sending, and receiving reports related to such tracking activities, and updating cargo management systems.**Requirements** -------------- Completed undergraduate degree (preferred); Proven experience in Transportation and Customer Service is essential; Advanced Excel proficiency is a plus; Strong communication skills, proactive attitude, and teamwork orientation.**Responsibilities** --------------------- Responsible for end-to-end tracking of all orders dispatched and transported by DHL, keeping customers informed and updating information; Handling and managing incidents occurring during cargo transit; Maintaining and ensuring effective and clear communication with branches and customers; Managing complaints and claims; Monitoring return processes arising from loss/damage or customer rejections; Managing POD (Proof of Delivery) return; Preparing, formatting, sending, and receiving reports related to such tracking activities, and updating cargo management systems.