Nissei Pharmacy Network has an opportunity in the IT area for a Help Desk Assistant. Join the Yellow Blood team! We are recognized as the 7th largest pharmacy network in the country (ABRAFARMA 2022\), transforming the lives of thousands of people every day by offering quality products that promote well\-being and health for our customers. Responsibilities: * Handle incident reports via phone, service portals, and WhatsApp; * Perform initial ticket registration, collecting information and data required for support; * Classify tickets according to the nature of the incident for proper routing; * Provide solutions for simple issues, such as password recovery and system usage questions; * Escalate more complex tickets to support analysts and other IT departments; * Monitor the progress of registered tickets; * Contribute to the organization of the Service Center by maintaining records and reports related to support activities; Requirements: * Completed high school education, with technical courses or undergraduate studies in progress in Information Technology or related fields; * Basic knowledge of operating systems. Minimum Education Level: Bachelor's Degree * Health App (Telemedicine) * Dental Plan * Gympass * Health Insurance * On-site Cafeteria * Life Insurance * Education Assistance * Commuter Pass
João Silva
Indeed · HR
João Silva
Indeed · HR
