At Torrent, one of our core values is Justice and Care – Promoting Equality; therefore, we respect differences and value diversity. Our opportunities are equally available to all, regardless of gender identity, color, race, nationality, disability, or religion. For us, being diverse means ensuring equity and providing fair opportunities by recognizing the needs and aspirations of each individual, in pursuit of success for everyone. Join our team! **Responsibilities and Duties** Responsible for monitoring orders with carriers and deliveries to customers, as well as managing administrative demands for the Customer Service area nationwide. Works closely with commercial, customer, supplier, and partner teams to meet customer needs, support the commercial team, and ensure timely replenishment of points of sale. * Track sales orders and returns via electronic systems, ensuring fulfillment of customer requirements. * Monitor billing from invoice issuance through delivery completion, ensuring order execution. * Manage deliveries by tracking deadlines, controlling, and monitoring transportation of finished goods from warehouse dispatch to customer receipt. * Track returns and rejections, identifying opportunities to reduce and improve the process. * Interact with customers, managing service SLAs and monitoring discrepancies when identified. * Prepare and update operational KPIs using business intelligence tools, providing data to support strategic decision-making. * Manage the logistics operator by conducting periodic inspections to ensure compliance with established policies and procedures. * Prepare, track, and analyze operational reports and KPIs, safeguarding performance indicators—especially **OTIF**. * Develop data analysis tools and methods; participate in alignment meetings and departmental projects. * Promote process efficiency and cost-effectiveness by identifying inefficiencies and opportunities for continuous improvement. **Requirements and Qualifications** * Bachelor’s degree in Engineering, IT, Business Administration, or related fields. * Intermediate English proficiency. * SAP system knowledge preferred; experience implementing systems as a Key User. * Proficiency in BI tools. * Proficiency in Microsoft Office suite. **Additional Information** We’d like to share some of the benefits we offer: * **Meal and Food Allowance**, to provide greater convenience in your daily meals. * **Life Insurance**, designed to ensure peace of mind for you and your family. * **Comprehensive Medical and Dental Coverage**, enabling access to high-quality healthcare services. * For your **commute**, we offer a transportation allowance usable for Uber, public transport, shuttle services, or fuel—you choose the best option. * If you use your **personal vehicle**, we also provide free on-site parking. * And our **Pharmacy Benefit Program**, facilitating access to essential medications and health products—after all, we’re a pharmaceutical company, and health is our top priority! Torrent Brasil is an Indian-origin multinational pharmaceutical company founded in 1959, operating in over 40 countries. Present in Brazil for nearly 20 years, it offers medicines across key therapeutic areas: Cardiovascular and Diabetes, Central Nervous System, and a broad portfolio of generics. In Brazil, Torrent holds 42 products in its portfolio and ranks 13th among pharmaceutical companies in prescription revenue. Torrent’s focus is not only on your health—but on your life. From its inception, founder U. N. Mehta of India dreamed of “producing high-quality medicines at affordable prices for those in need.” That’s why values such as Integrity, Passion for Excellence, Justice and Care, and Transparency resonate deeply—and guide our teams toward a shared purpose: \#OneTorrentOnePurpose