Job Summary: The professional will provide Level 1 technical support, diagnosing and resolving hardware, software, and network issues to ensure system efficiency. Key Highlights: 1. Provide Level 1 technical support, both on-site and remotely 2. Diagnose and resolve hardware, software, and network issues 3. Collaborate with the IT team to optimize processes **Farmácias APP** is a technology and innovation company in the pharmaceutical sector, created to quickly, conveniently, and securely connect pharmacies, drugstores, supplement stores, and cosmetics retailers with their customers. Our mission is to deliver the best online shopping experience, promoting health, wellness, and quality of life. Think pharmacy? Think **Farmácias APP**. Your all-in-one online shopping app for medicines, health, and beauty products. Learn more about us: www.farmaciasapp.com.br ***\#JoinFarmáciasAPP*** **Responsibilities and Duties** * Respond to and resolve Level 1 technical support requests, both on-site and remotely; * Diagnose and resolve issues related to hardware, software, networks, and peripherals; * Provide user support for operating systems (Windows, macOS, Linux) and common applications (Office suite, web browsers, etc.); * Log and track technical support tickets in a ticketing system, ensuring efficient issue resolution; * Guide users on the proper use of devices and IT tools; * Install and configure operating systems, software, and updates on computers and mobile devices; * Escalate complex issues to higher-level support (Level 2 or 3) when necessary; * Perform preventive and corrective maintenance on IT equipment; * Collaborate with the IT team to improve technical support processes and procedures. **Requirements and Qualifications** * Currently enrolled in Information Technology, Computer Science, Information Systems, or related fields; * Basic knowledge of operating systems (Windows, macOS, Linux); * Familiarity with networking and IT infrastructure (network configuration, routers, etc.); * Strong verbal and written communication skills; * Organizational ability and attention to detail; * Prior experience in customer service or technical support is a plus. **Additional Information** * Standard business hours; * Meal Allowance; * Food Voucher; * Health Insurance; * Dental Insurance; * Life Insurance. *The* ***Farmácias App*** *was developed by* *Pharmacy S/A,* *a technology and innovation company in the pharmaceutical sector, aiming to bring better health to more people.* *Our commitment is to promote innovative solutions that connect customers with pharmacies, drugstores, supplement stores, and cosmetics retailers, expanding access to quality healthcare through technology.* *An intuitive, secure, and simple platform enabling customers to view, compare, and purchase online! With customized apps and websites, pharmacies showcase promotions on hygiene, beauty, fragrances, supplements, and medicines, supported by marketing and logistics. Over 2\.700 pharmacies are already selling more across Brazil!* *We aim to become the BEST and LARGEST health and wellness ecosystem in Brazil, guided by our core pillars:* *People – TOGETHER, we make things happen! Leveraging what makes us unique and united to grow stronger.* *Customer – The CUSTOMER drives us! We place the customer at the center of everything we do, dedicating ourselves to delivering the best solutions.* *Courage – We have COURAGE to innovate, embrace change, and always act with integrity.* *Performance – Obsessed with EXCELLENCE! We pursue consistent and meaningful results, grounded in data.* *Innovation – INNOVATION in our veins! Always alert to create, recreate, and evolve what we already do exceptionally well.* *Our app is available for free download on app stores and via our website, with nationwide coverage.* ***Join us on this journey and discover how we can simplify access to health and wellness!***