Junior Returns Analyst

Description

Job Summary: Manage the merchandise return process (reverse logistics) and ensure accurate registration and tracking in systems. Key Highlights: 1. Reverse logistics and returns management 2. Coordination with carriers and internal departments 3. Preparation of tracking reports We seek people who can help us fulfill our purpose of **more health for more people**. If you are a proactive professional, flexible to change, and committed to continuous improvement, **join us**! **All our positions are open to persons with disabilities (PwD)** **Responsibilities and Duties** * Manage the merchandise return process (reverse logistics), from request initiation through system completion; * Analyze and resolve return discrepancies (e.g., incorrect items, damages, deadlines, etc.); * Coordinate with carriers, distribution centers, and internal departments (e.g., sales, customer service, etc.); * Ensure accurate registration of returns in systems; * Prepare tracking reports on processes within your area and returns performance; * Monitor deadlines and ensure timely updates of return statuses; **Requirements and Qualifications** * Currently pursuing or holding a Bachelor’s degree in Business Administration, Logistics, or related fields; * Intermediate Excel proficiency. * Experience in logistics, customer service, or administrative processes is considered a plus. **Additional Information** **Benefits:** * PDS (Superior Performance Bonus); * Partnerships and Agreements (SESC, universities, restaurants, leisure, culture, etc.); * Development/Educational Platform and Development Programs; * Pregnancy Program; * Medical Assistance; * Dental Assistance; * MDS Cuidar App (24/7 Medical Support) * Life Insurance; * Meal Allowance or Food Allowance; * Transportation Allowance; * TotalPass (Pharmacy Discounts); * MBC (Pharmaceutical Product Discounts) **Location**: Vila Olímpia **Work Model:** Hybrid We are **GrupoSC**: the industry’s extension — a customer-focused solution centered on patients and consumers — comprised of major brands such as SantaCruz, Panpharma, and Oncoprod. Recognized in the market, these brands bring reputation, legacy, and expertise built over 70 years. We offer a range of solutions connecting innovation to distribution through a logistics operation that picks over 4.8 million units and performs 80\.000 deliveries daily. All this is possible only through the dedication of our team — over 15,000 employees across Brazil — driven by our core pillars: **Credibility**, **Attitude**, and **Empathy**.