Do you want to build a solid and sustainable future and develop your career? Join Cargill’s 155,000 employees committed to nourishing the world safely, responsibly, and sustainably. This position is for our agricultural segment, where we successfully connect our customers, producers, and industry. At Cargill, every person matters. Cargill is committed to creating and maintaining an inclusive and diverse workplace where everyone is treated with dignity and respect. Aligned with our Principles and Values, Cargill prohibits any form of discrimination or harassment against any individual or candidate regarding: race, ethnicity, color, religion, nationality, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, country of origin, union affiliation, or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations related to non-discrimination and employability. **Job Purpose and Impact** -------------------------- The Customer Service Analyst will process routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes, that promote a seamless customer experience. **Key Accountabilities** ------------------------ * Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives. * Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment. * Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment. * Support the generation of order related documents. * Update internal stakeholders on order status and any issues. * Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using basic analytical capabilities. * Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. #LI-Hybrid #LI-4425 **Qualifications** ------------------ MINIMUM QUALIFICATIONS * Proficiency in English * Intermediate Office package PREFERRED QUALIFICATIONS * Experience in data analysis will be considered a differential * Knowledge in SAP * Experience in Supply Chain Process * High school diploma, secondary education level or equivalent
João Silva
Indeed · HR
João Silva
Indeed · HR
