Digital Assistant

Description

Job Summary: We are looking for someone to support monitoring operational indicators and assist in executing digital routines, contributing to our purpose of delivering healthcare with love. Key Highlights: 1. Commitment to promoting access to healthcare 2. An inclusive environment that embraces diversity and encourages authenticity 3. Opportunity to create real impact in the lives of millions of Brazilians We are seeking a person who believes that promoting access to healthcare must be a commitment. At Pague Menos, care is in our DNA. That’s why we value those who share our values — people who “do good”, who love serving others, who are committed to the future of our business, who have an owner’s mindset, and who consistently exceed results. After all, doing good also means valuing people — working alongside a team that helps us fulfill our **purpose of delivering healthcare with love to all Brazilians**, developing potential, and striving to do more and better — always learning and growing! **What It’s Like to Work Here?** We believe diverse people build better solutions. Therefore, we cultivate an environment that embraces diversity and encourages everyone to be their authentic selves, with respect and inclusion. We work collaboratively, with space to learn, propose ideas, and drive transformation. More than simply performing tasks, every person has the opportunity to create real impact in the lives of millions of Brazilians every day. **Responsibilities and Duties** * KPI Support: Assist in monitoring operational KPIs (OTD, orders, conversion, revenue, NPS) by organizing data, updating reports and dashboards under leadership guidance; * Operational Support: Execute daily routines for order tracking, campaign monitoring, and digital channel operations, ensuring proper recording and control of information; * Performance Support: Flag deviations, inconsistencies, or operational failures identified during daily activities, providing input for analysis by the responsible team; * Process Integration: Support communication and operational alignment across departments such as logistics, technology, CX, and stores, ensuring smooth execution of digital processes; * Routine and Project Execution: Support continuous improvement initiatives, implementation of operational adjustments, and testing of new digital workflows; * Platform Support: Assist in operating and maintaining digital platforms (e.g., VTEX), following defined guidelines and procedures. \#LI\-RS1 \#LI\-ONSITE **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in Administration, Marketing, Engineering, Information Systems, or related fields; * Desirable: Short courses or technical training in digital, e-commerce, or data analysis; * Basic knowledge of e-commerce platforms (VTEX is a plus); * Familiarity with organizing and updating data in Excel or Google Sheets; * Awareness of digital operational metrics (orders, conversion, OTD); * Ability to follow routines, processes, and technical instructions; * Aptitude for learning new tools, systems, and digital workflows. **Additional Information** BENEFITS: * Meal voucher (per collective bargaining agreement); * Transportation voucher; * Annual bonus; * Health insurance (eligibility based on location and position); * Dental plan (opt-in); * Life insurance; * Funeral assistance; * Pague Menos Corporate University with courses and training — Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy benefit program with payroll deduction — Epharma; * Wellhub (wellness platform offering physical activity options, mindfulness, and more); * Educa Mais (personalized plans for undergraduate and graduate studies, mentorships, free courses, and language learning); * Pague Menos mobile SIM card; * Car rental discounts; * Airline ticket discounts; * On-site fitness classes (subject to location); We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of **Pague Menos**, health and wellbeing are both origin and purpose. Promoting access to healthcare means expanding freedom, care, and quality of life for millions of Brazilians. We are a Brazilian company built by people who “do good” and are committed to delivering healthcare with love to all Brazilians. Present in all states of Brazil, we now operate nearly **1\.700 stores and employ over 28,000 associates**, forming a diverse community that grows together and works with real impact in people’s lives. Our story began in 1981 with the opening of our first store in Fortaleza (CE). Since then, we have grown steadily, grounded in valuing people, focusing on customers, sustainability, integrity, exceeding results, and innovating in health solutions. Today, we are the **second-largest pharmacy chain in Brazil**, a result of a strategy combining efficiency, customer proximity, and strengthening our pharmaceutical consulting services. Our business model integrates products, services, and ongoing care. We operate in specialty retail under the *drugstore* concept and have evolved into an integrated health *hub*. Working here means being part of an environment that values diversity, encourages authenticity, and believes in the power of collaboration. It’s a place to grow, contribute, and generate impact every day. Let’s do it together?